Frequently asked questions
The questions people ask most, with short answers. The same answers are behind the ? button on Ginta's pages. Something missing? Contact us, or see Support and Refunds.
Questions and answers
How do I publish my website?
You don't need to: there's no publish button. Your website goes live by itself as soon as Ginta finishes building it, at its own address like yourname.ginta.page, shown above the preview (Open site opens it). Every change after that is live right away; Undo or History takes it back. Your websites →
How do I change my website?
Open it from Your websites and write in the chat what to change: new prices, another photo, other colours, a new section. You can also click any text or photo in the preview and change it yourself, for free. Every change is live right away and can be undone with Undo or History. Your websites →
Where is my website and how do I share it?
Your website's address (like yourname.ginta.page) is on its card in Your websites and above the preview in the editor; Open site opens it. To share it, click ⋯ → Copy link and send the link anywhere. Your own domain goes in Settings → Address & domain, on paid plans from €5 a month. Your websites →
How do I connect my own domain?
Open your website, then Settings → Address & domain. No domain yet? Search for a name there: Ginta registers it in your name and connects it, €29 a year, no technical steps. Already have one? Type it in and Ginta shows the exact records to add where it's managed (GoDaddy, Namecheap, Cloudflare…); it's usually live within 30 minutes. Your own domain is on paid plans, from €5 a month. The domain guide →
How do credits work?
Credits pay for Ginta's AI: each credit is €0.01 of real AI cost. You get 25 free credits when you confirm your email, plus 5 every day (up to 20 a month). A one-page website with the best AI usually uses about 22; a small change with the fast AI about 0.3. Changing text and photos yourself is free. Plans and credits →
What happens when I run out of credits?
Your websites keep working. Wait for tomorrow's 5 free credits, upgrade, or buy a credit pack: 100 credits for €10, 275 for €25 or 600 for €50. Bought credits never expire. Plans and credits →
Do unused credits roll over?
On Light, Pro and Agency, half of the monthly credits you didn't use roll over to the next month, for that month only, so you never have more than 150% of your plan's monthly credits. They're used right after the daily credits. Daily credits don't roll over, credits you buy never expire, and on Free or when a plan ends nothing rolls over. Your credits →
Can I try a paid plan first?
Yes, once per person: Light for 7 days for €1, with 30 credits, then €19 a month; or Hosting, for building with your own AI, for 30 days for €1, then €5 a month. Prices include VAT. If your account can have one, Account → Plan & credits shows it. Cancel there before it ends and nothing more is charged. Plans →
How do I change or cancel my plan?
Open Account → Plan & credits and click Change plan: pick another plan, or Free to cancel. Upgrades start at once; a cheaper plan or Free starts at the end of the period you paid for, and your websites stay online. Paying yearly costs 10 months for 12. Invoices and your card are under Billing. Plan & credits →
How do I use Ginta from Claude or ChatGPT?
In Claude, Ginta is in the connector directory (claude.ai/directory/ginta): press Connect, sign in to Ginta and press Allow. In ChatGPT and other apps, add Ginta as a connector with the address https://ginta.app/mcp. Then ask your assistant to make or change a website: it lands in your Ginta account and uses no Ginta credits. The Hosting plans (from €5 a month) are made for building this way. Step-by-step setup →
How do bookings, a shop or a menu work?
Ask in the chat, for example "add online booking", and Ginta adds a ready-made part: bookings, a shop, a menu, events, a gallery, a blog, quote requests or reviews (only real ones: visitors' reviews show after you approve them). You manage its content in your website's Parts tab: prices, times, products, posts. Changes there use no credits. Every plan has them; on Free a website holds up to 25 products, 30 bookings a month and 5 upcoming events. What each plan includes →
How do I take payments with Stripe?
Open Account → Payments and click Connect Stripe. Stripe asks for your business and bank details on its own page. Then bookings, shop orders and paid events on your websites can take card payments, on every plan. The money goes straight to your Stripe account; Ginta takes no fee. Building a website for a client? In that website's Settings → Payments, send them a link to connect their own Stripe, so their customers pay them. Open Payments →
Where are my form messages?
Every message sent through a form on your website lands in Messages in Ginta, together with orders, bookings, quote requests, sign-ups and reviews; new ones show a red number. They're also emailed to you once your email is confirmed. To send them to another address, open the website's Settings → General → Messages. Open Messages →
Can I undo a change?
Yes. In the editor, click Undo for the last change, or open History to go back to any earlier version. Lists like your menu or shop come back too. Your websites →
Can I remove the "Made with Ginta" badge?
Yes, on paid plans (from €5 a month): open the website's Settings → General, or hide it on all your websites in Account → More. Plans →
Can I see, edit or download my website's code?
Yes, on every plan. Open your website and pick Code in its ⋯ menu: every file, with search, and Save publishes your change (Undo brings it back). Settings → More has Download code (.zip). Your websites →
How do I make my website private or take it offline?
Open your website's Settings → General → Who can see it. Private: visitors type a password you choose before they see anything. Offline: everyone sees that it isn't available right now, and its forms and shop take nothing new; nothing is deleted. Public brings it back at once. Every plan, Free too, and you always see the real website in Ginta. Your websites →
Where do the photos on my website come from?
Your own photos come first: add them in the chat and Ginta puts them in the right place. Without them, Ginta picks fitting free stock photos from Pexels. Click any photo in the preview to change it. Your websites →
Will people find my website on Google?
Every website is set up for Google from the start. Showing up high takes time: your own domain, a free Google Business Profile and links from your social profiles help. Tips are in your website's Settings → Address & domain. Your websites →
Does my website need a cookie banner?
Not by default: Ginta websites set no cookies, and videos load only when a visitor clicks them. A page with a Google map, or a pixel or analytics you turn on in Settings → Marketing & tracking, gets Ginta's own banner (Accept, Reject and Settings, in your website's language); until a visitor says yes, the map shows as a picture. With no map and no trackers there is no banner. The tracking guide →
How do I delete a website or my account?
A website: open its Settings → More → Delete website. Your whole account: Account → More → Delete account. Both are for good. Account →