Refunds

This page sums up the refund rules in our Terms of Service. If anything here differs from the Terms, the Terms apply.

Plans, credit packs and credits

• Subscriptions, credit packs and credits are not refundable, except where the law requires a refund or if we charged you by mistake. In those cases write to support@ginta.app and we'll put it right.
• Refunds go back to the original payment method through Creem, who sells our plans and credits (our reseller and merchant of record). Questions about a charge can go to Creem or to us.
• If a payment is refunded or disputed, the credits it gave are taken back, even if you've already used them.
• Right of withdrawal (consumers in the EU and the UK): plans and credits are digital services that start right away. When you buy, you agree that the service starts immediately, and you accept that you lose your 14-day right of withdrawal once it has started, as far as the law allows.

Cancelling

• You can cancel any time. Cancelling stops future charges.
• Your plan keeps running until the end of the period you already paid for; then your account moves to Free and your websites stay online.

€1 trials

• Cancel during the trial and nothing more is charged. The plan keeps running until the trial's end, then your account moves to Free.
• If you don't cancel, the trial turns into a monthly subscription on the day it ends, at the plan's monthly price shown before you start it. We remind you by email at least 2 days before that first charge.

Domains bought in Ginta

• The domain's payment is refunded in full if the name was taken before we could register it, if its price rose before we could register it, or if we couldn't register it within 24 hours.
• Once a domain is registered, its yearly payment is not refundable (a registration can't be undone), except where the law requires it.

Price changes and closed features

• We tell you at least 30 days before a price change affects you, and you can cancel before it does.
• If we ever close a feature you pay for, we tell you in advance and refund what you paid for the time you couldn't use it.

Bought something from a website made with Ginta?

The business that runs that website is the seller, not Ginta. For a refund or a return, contact that business; its Returns page (if its shop sells online) says how.